Featured
My Obsession with Creativity and Innovation
Several years ago I sat in on presentation about innovation and creativity. The presenter talked about the importance of creativity in the strategic process. The most memorable aspect of that presentation was how she leveraged the power of humor as a starting point in the creative strategy process. According...
[Continue reading: My Obsession with Creativity and Innovation]The Language of Your Strategy
Introducing a strategy to your team is tricky, especially if the language you are speaking doesn’t resonate with them. Many leaders and managers excitedly declare a new company strategy or a new company plan with the expectations that the team will embrace, engage and celebrate. Then, those same leaders find...
[Continue reading: The Language of Your Strategy]Business Growth and The Engaged Employee
Too many businesses are obsessed with this desire to grow sales instead of an obsession to improve revenues. The favorite investment of choice for this growth strategy is sales, marketing, and social media. Invest in new customers. Invest in new relationships. Invest in replacing the customers and employees...
[Continue reading: Business Growth and The Engaged Employee]Read More Posts From Featured »
Leadership Quotient
We have all read the stories about the company that was experiencing incredible sales...
Nothing frustrates me more that leaders who have this unique ability to establish...
“Leadership and learning are indispensable to each other.” ~ John F. Kennedy Leadership...
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Employee Development
“Leadership and learning are indispensable to each other.” ~ John F. Kennedy Leadership...
In a recent planning conversation with a new client, I was reviewing the CEO’s...
I enjoyed a great interactive conversation with an old client who is in the process...
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Engaged Customers
The Direction of Your Customer Service Improvements
I was working with a client recently that was in the early stages of improving their...
Know, do, repeat. Looks like the words on the back of a shampoo bottle —...
My Obsession with Creativity and Innovation
Several years ago I sat in on presentation about innovation and creativity. The...
Read More Posts From Engaged Customers »
Retention
The Direction of Your Customer Service Improvements
I was working with a client recently that was in the early stages of improving their...
Business Growth and The Engaged Employee
Too many businesses are obsessed with this desire to grow sales instead of an obsession...
What’s Wrong With The Customers You Have?
What is it with the businesses today that simply do not seem to value the customers...
Read More Posts From Retention »
