New Revenues in Existing Customers

In yesterday’s blog post the discussion centered around business leaders and sales managers over-emphasizing the importance of new customer relationships and the source for revenue growth.  The premise of the post was that the behaviors being encouraged and rewarded are transactional and not relationship based.  Hence, these managers pay little attention to the opportunities existing [...]

What’ s Your Buzz?

“Effectively creating and building a community around your business, you have to generate buzz so that others talk about you for you.” ~ Dave Cooke

I have posted several blogs about the terms personalization, authenticity, and community as it relates to the customer relationship and the buying process.  When it comes to the social media strategy [...]